"Staff were absolutely amazing"

About: Forth Valley Royal Hospital / Endoscopy and day care

(as the patient),

After visiting my GP and being referred to my local hospital FVRH for an endoscopy. Exactly one week later I was contacted by my local hospital FVRH and offered a cancellation appointment for my endoscopy. Although I was nervous and unsure what to expect the staff were absolutely amazing. So professional and caring.

Thank you to Ms Cannings and her team.
my GP’s referral 
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Responses

Response from Susan Cowan, Staff nurse, Endoscopy, NHS Forth Valley

Thank you for providing feedback following your recent endoscopy procedure. I can understand that you were nervous and appreciate this as it can be an anxious time. It is reassuring to hear that you found staff to be professional and caring during your time in the department.

I will ensure your kind comments are shared with the team. Staff within the department do work hard and will appreciate your feedback.

Regards

Susan Cowan, Staff Nurse, Endoscopy

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