"My mums visit"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit

(as a service user),

We were promptly seen by nurse who referred my mum for a scan and blood tests to the acute receiving ward. Waiting for 4 hours and without seeing a doctor.  The nurses conversed once with us in this time just to tell us no doctors available as they are all on the ward.

Most of my family work for the NHS, and I understand shortages of staff at the Queen Elizabeth in Glasgow may be a problem but the time it has taken is appalling.

My mum and other patients are in pain and are sitting for this time on wooden chairs. Being informed and kept up to date on what is happening by the nurses would help but they seem to want to avoid eye contact. 

Responses

Response from Sheila Dickson RGN BSc, Patient Experience & Public Involvement Project Manager, Patient Experience & Public Involvement, NHSGGC

picture of Sheila Dickson  RGN BSc

2paccat


Thank you so much for posting on Care opinion about your mums experience at the ED at the Queen Elizabeth University Hospital. I am so very sad to hear of your experience and in the first instance may I offer you may apologies. I have no doubt that you would be aware of delays that can happen when waiting to be seen. However I would have expected that you and your mother would have been afforded an explanation and kept up to date on a regular basis, which does not seem to have been the case. I shall pass on your comments to my colleagues at the Queen Elizabeth.

I also note your comments regarding the wooden chairs, and shall bring this also to the attention of my colleagues also.

Please accept my kind regards to both you and your mum

Sheila

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