"Great practice "

About: County Hospital

I found the hospital clean and fresh, Nurse completed my paper work in a timely manner. Nurse ensured I had everything I needed ready for surgery. The anaesthetist was very friendly and made me at ease going down for my op. The doctors and nurses looked after my needs in surgery. My recovery nurse was absolutely lovely, I was disappointed with my discharged, Doctor came up and checked on me and my wounds, she asked for my dressing to be changed before I left as they were soiled she was told by a nurse this would happen. I told the Nurse who was discharging me and she said no I will leave them. I was then left to walk from ward 8 to the main reception by myself, I didn’t feel there was any time or care given by this nurse! Although the others were lovely.

Story from nhs.uk

Responses

Response from County Hospital

Dear Nic

Thank you for taking the time to provide us with your feedback. I am sorry that your discharge spoilt what was otherwise an excellent experience and I know this will be discussed with the team to improve this for others going forward. I hope that you are recovering well after your operation

Kind Regards

Angela Grocott

Head of Patient Experience

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