"Nice midwives.. Rude reception staff!"

I don't mind coming to the birthing centre because the midwives are actually nice, but what is offputting is when the reception staff are rude and make you feel like you can't even call the birthing centre to see how things are going with an appointment and refer to you as 'darling' speaking in a sarcastic manner, had a few moments with a certain member of staff on reception i would much prefer coming to the centre if she wasn't there. Will be changing my mind to have my baby at the hospital instead.

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Story from nhs.uk


Response from Barking Birth Centre

Thank you for taking time to contact us with feedback regarding your experience at the Barking Birthing Centre. We were very disappointed to learn of your experience. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you. We would therefore like to request that you contact our PALs team on site with your details – nuhpals.bartshealth@nhs.net or telephone 0207 363 9292.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards

Traci, Central Complaints Officer

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