"Admission to Hospital"
About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital Accident & emergency FK5 4WR Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital Acute assessment unit FK5 4WR NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by dog lover 18 (as ),
During the night I developed complications of a chronic bowel condition. I contacted NHS 24 - the service was fantastic and within 15 minutes I was told to present to ED at FVRH.
I was triaged and assessed quickly and the decision was made to admit. The care and compassion from the doctor on duty was outstanding. I am sure the doctors name was Georgia My only criticism was being moved to a chair on the corridor to wait for transfer to AAU. I felt vulnerable and exposed sitting in a chair, visible to all when feeling so poorly.
I was then admitted to AAU for one night. The medical staff were fantastic, and staff nurse Lauren and student Brooke were excellent. A true credit to nursing. Unfortunately, I was unable to take medications orally so was prescribed IV analgesia. I asked for this at 5pm, and then repeatedly had to ask and for this at 715pm. I was told the delay was because there was only 2 nurses on who could administer IV medication. This didn’t feel right considering this is an acute admission unit, however appreciate that staffing can be difficult.
I was moved to AAU 3 at 11pm and both nurses Kelly on night shift and Lauren on day shift were amazing. I couldn’t have asked for better care - they were lovely. I was then transferred to the GI unit, ward B32. All The staff were lovely and went over and above to look after me, despite facing regular staffing challenges which had an impact on patient care which included timings for medications. I also have to mention, Nicole, one of the clinical development fellows who was lovely. She explained everything and spent time discussing my care and results, making me feel involved in decisions.
Nobody likes to be in hospital, however all the staff made the experience as bearable as possible.