"Waiting times and communication"

About: Specialist services / Gender Identity Service (GIS)

(as a service user),

Frustrating and concerning.

The waiting times for Porterbrook clinic are very high, but they are also completely opaque as a user. I joined the waiting list in June 2018, and I have no idea how much longer it will be before I am seen. There are sections of this site that refer to waiting times and suggest that the latest times can be found on this page: https://www.shsc.nhs.uk/services/gender-identity-clinic

This is no longer true, as this is no longer updated. This is frustrating and worrying. I would rather have vague ranges that at least gave me context than nothing.

Given the fact that there is so little (no? ) communication to people on waiting lists, it would be comforting to be able to find the information out somewhere.

The fact that this is not the case adds to the perception that the goals of the service are to deny care, not facilitate it.

To be clear, whilst the waiting times are very disappointing, I have accepted this for now as I can see that some of the causes are outside of your control. My frustration comes from the lack of communication around them.

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