"Communication between sites"
Posted by Eilean Arrain (as ),
I had cause to phone NHS 24 in January, where after describing what happened to me I was advised that an appointment would be made for me to see a GP at my local hospital. Someone from Ayrshire Emergency Care phoned me and told me to make my way to the hospital and they would be expecting me.
When I arrived at the hospital I was met with blank looks as no one was expecting me. When I was being seen I was told it was a regular occurrence that no contact was made with the hospital to alert them to a patient arriving. Apparently this is done by fax? I thought fax was a thing of the past!
I have heard that sometimes on night duty patients referred from NHS 24 are left standing on the front doorstep waiting to get entry as the front door is locked and staff are working elsewhere. This is a very poor communication issue between sites who should be working collaboratively and should be corrected as a matter of urgency.
Whilst at the hospital I was seen by the GP and an extremely efficient nursing assistant, who deserves praise for outstanding service unlike the member of staff who couldn’t even get off their seat to acknowledge me.