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Care Opinion

Good Care from on call Doctor

Posted By HKL

"Good Care from on call Doctor"

About: Royal Infirmary of Edinburgh at Little France / Medicine for the Elderly

(as a friend),


I visited my friend on Sat at RIE ward 203, my friend's daughter and I managed speak to an on call Doctor, Dr Robson. She took the time to explain to us and gave us information that we had never been told by the Consultant. My friend got ACP meds prescribed but nobody explained to the sons and daughter that the pt has been prescribed ACP meds and when and how to use it. Also by having a detailed conversation with Dr Robson, we worked out my friend needs to have her stomach medication restarted. All her meds were stopped by the Consultant because the Consultant said she is dying a week ago. However, my friend became better and able to eat and drink and most importantly she was uncomfortable because of the stomach issue.

We felt we were being listened to especially in such a difficult time. Most importantly, we would like the pt to be comfortable and has the appropriate care in an appropriate setting treated with respect and dignity. 

Explanations

Explanations


Involved in decisions

Involved in decisions


Being listened to

Being listened to


Doctor

Doctor

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Responses

Response from Simon Dunn, Associate Nurse Director, Royal Infirmary Edinburgh, NHS Lothian 4 years ago
We have made a change
Simon Dunn
Associate Nurse Director, Royal Infirmary Edinburgh,
NHS Lothian

lead nurse of the site

Submitted on 12/02/2020 at 13:31
Published on Care Opinion at 15:19

picture of Simon Dunn

Dear HKL

Thank you for taking the time to provide this feedback and I will ensure it is shared with Dr Robson. I will also ask the team to reflect on previous communication as clearly we did not get this right for your friends family. Patients are assessed daily by the medical team and any concerns from the nursing teams are escalated to the medical staff so we can alter treatment plans as needed to ensure patient comfort. I hope your friend is continuing to be treated with dignity and respect and if any further concerns please don't hesitate to contact the clinical team on ward 203.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by HKL (a friend)

Dear Simon, thank you for your prompt and reassuring reply. We are hoping to have a meeting with the Consultant on this week. Thanks. HKL

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