"The worst experience"

About: Leverndale Hospital / Adult Inpatient Psychiatric Unit - Ward 1

(as a service user),

I was admitted to Leverndale last February after several suicide attempts. I was transferred from the Queen Elizabeth hospital by ambulance once I was physically well enough. On arrival I met with a psychiatrist who assured me I would get all my medications and extra lorazepam to help me sleep on my first night. I went to my room whom I shared with two others.  A nurse came in and shouted meds! Then came to me and told me to come with them. I had no idea where I was going or what for. They weighed me, and took my name, and gave me some of my medication. I asked for it all and was told no and to go and see if this works first. Again at the advice of the doctor. I told them the doctor told me I would get extra meds, but they refused. I went to my bed and cried myself to sleep. Before I fell asleep I saw a staff member get out a vape and smoke it outside my room. I went out and asked are we allowed to vape in here? I was told no. 

Another patient witnessed this too and we reported it to the senior nurse but was told it was a phone and not a vape - that we saw lit up then smoking!  The other patient tried to explain we both saw it but was told that if they kept the lying up they would "never get out of here".

The nurse who was vaping and I presume was meant to watch over me as I was a suicide risk shut the curtain of my room, I believe so I couldn’t see them, then came in and closed my curtain around my bed!  I was then given a mobile phone charger and it was left draped across my pillow - I was a suicide risk! 

The next day I was made to take diabetic meds before I had eaten, which is against medical advice!  No one told me how meals worked. No one told me where to go or what to do. I lay in bed and cried and not one person seemed to notice! As soon as the doctor arrived I said I was leaving. This was the worst experience of my life.  

Responses

Response from Sheila Dickson RGN BSc, Patient Experience & Public Involvement Project Manager, Patient Experience & Public Involvement, NHSGGC

picture of Sheila Dickson  RGN BSc

Dear Woolyjools


I am very appreciative of you taking the time to share your recent experiences at Leverndale Hospital. I am extremely disappointed that your level of care was not at the standard that I would expect from my colleagues and for that I really do want to say sorry. I shall notify my colleagues at Leverndale who may wish to speak to you direct regarding this most unpleasant of experiences.

Best wishes

Sheila

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