"Always with cheery chat and a smile....."

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Combined Assessment Unit (CAU) Crosshouse Hospital / Urology Scottish Ambulance Service

(as a relative),

My 93 year old dad was admitted to Crosshouse hospital on Sunday at the beginning of February after becoming unwell at home. 

From the care he received from the on call GP, the fantastic cheery paramedics, admission to A&E, combined assessment unit and ward 2D   I can only say a heart felt thank you all for the wonderful care you gave him, always with cheery chat and a smile. 

I am so pleased to say that he is home and is doing really well. What a fantastic service you provide. I also work for the NHS and realise how hard it can be , but what an amazing job we have. 

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Response from Phil McAleer, Head of Service, West Region, Scottish Ambulance Service

Dear A 93 year olds daughter

Thank you very much for your kind words in relation to the care your dad received from the ambulance crew and wider healthcare team during his recent period of illness.

You're absolutely right about how good our jobs are, and as you will know, it is always great to hear when patient's and their families feel we have made what must have been a stressful time, a bit more pleasant.

I am so glad to hear your dad is home and on the road to recovery and I am sure the crew who attended that day would also be chuffed to hear your comments.

If you are happy to do so, I could arrange for your comments to be relayed directly to the ambulance crew. If so, I would just need a bit more information such as your dad's name and address and the date and rough time of the call, which you can send directly to me at pmcaleer@nhs.net

Thanks again & kind regards


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