"Attentive attitude"

About: University Hospital Monklands / Accident & Emergency

(as the patient),

I visited A&E having sustained an injury to my elbow following a fall at home.

I was treated by Gaynor, the minor injury Practitioner, who organised an x-ray. The x-ray confirmed damage to my elbow and required a support to be fitted. The Practitioner explained exactly what damage had been done and the steps I should take to relieve the pain. I would like to thank the Practitioner for her caring and attentive attitude to me throughout my visit.

Responses

Response from Kerry Paterson, Assistant Service Manager, Medicine, University Hospital Monklands, NHS Lanarkshire 5 months ago
Kerry Paterson
Assistant Service Manager, Medicine, University Hospital Monklands,
NHS Lanarkshire
Submitted on 15/02/2020 at 14:04
Published on Care Opinion on 17/02/2020 at 12:13


Dear Errigal, thank you so much for taking the time to post your feedback on Care Opinion. It really is lovely to hear of your positive experience within our Emergency department. The team work extremely hard to deliver patient centred care.

I will be sure to pass on your feedback to the staff who will be delighted to hear.

Many Thanks,

Kerry Paterson

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Response from Gavin Dolan, Senior Nurse, Emergency Care Directorate, University Hospital Monklands, NHS Lanarkshire 5 months ago
Gavin Dolan
Senior Nurse, Emergency Care Directorate, University Hospital Monklands,
NHS Lanarkshire
Submitted on 15/02/2020 at 16:23
Published on Care Opinion at 16:23


picture of Gavin Dolan

Dear Errigal,

Thank you for sharing your experiences with us via the Care Opinion platform after your recent visit to the Emergency Department at University Hospital Monklands. Gaynor has just recently joined our team at Monklands and I am delighted to hear that she made your experience something to remember. She truly is a fantastic clinician and very knowledgeable in her specialised filed of practice. I am very lucky to work along side her and I know she will be absolutely delighted to read your kind comments.

I will share your comments just now with her and I am certain she will be smiling from ear to ear. I hope you are also recovering well and you are on the road to recovery.

Best wishes,

Gav

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