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"My sons Day Surgery"

About: Royal Hospital for Children (Glasgow) / Day surgery

(as a parent/guardian),

My son attended hospital for a scope in Day Surgery. He was anxious about it but from the moment we arrived at Hospital the staff were wonderful. From meeting a volunteer at the reception desk who directed us to Day Surgery, then arriving at Day Surgery the whole day went so smoothly. The nurse who initially clerked him in, explaining the procedure & checking his details, then a doctor giving details of the procedure, to the anesthetist confirming what they will do, then onto meeting the surgeon and signing consent, the whole process was informative and reassuring. Then after the procedure, the nursing staff were wonderful.   They looked after my son so well, reassuring him &   myself and nothing was too much trouble.   He was up and mobile soon after, eating well and ready for discharge home within their expected time frame. From start to finish the staff were amazing, their care and professionalism was so reassuring and made the whole experience less anxious and worrying. Huge thank you to all staff concerned.

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Responses

Response from Jamie Redfern, Director, Women & Children's Services, NHS Greater Glasgow and Clyde 4 years ago
Jamie Redfern
Director, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 10/02/2020 at 14:50
Published on Care Opinion at 16:11


picture of Jamie Redfern

Dear Pleasant experience

Thank you for sharing your feedback on Care Opinion.

I am sorry to hear that your son had to come in for a scope and appreciate what an anxious time that must have been for both of you.

It is great to hear, however, how well looked after you felt by everyone involved in your son's care that day. Your experience highlights the contributions of everyone in the team in ensuring you and your son were supported, cared for and reassured throughout your stay in the Day Surgery Unit.

I will pass your appreciation and kind words on to the team and I know they will be delighted to receive this.

I hope your son is doing well and recovering at home.

Best wishes

Jamie

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