"Caring,professional surgery "

February 2020, I was admitted to Harrogate hospital through a/e, with a fractured pelvis, staying there one week. I was discharged with a few days pain relief. I wrote a covering letter, requesting a further weeks supply of pain relief medication. As I am immobile, I asked a friend to deliver my letter. This request I followed up the following day, as I was running out of morphine. The lady I spoke to, listened carefully to me and said that she was going to search for my letter. She phoned me back a little while later, she had found my letter and placed it in the duty doctors emergency tray.

The next morning this wonderful lady phoned me at 8.05am, inquiring if I had received my pain relief, I explained that I hadn’t. She then followed this up with further investigations, phoned me back within half an hour, explaining that the prescription was with the pharmacist and would be ready for collection very soon.

I felt this lady went way beyond her job description, the fact that she phoned me the following morning, I thought was amazing, incredible and extremely caring.

I have been a patient of this surgery for about nine years now, I have always found the staff extremely caring and professional. The doctors come out for you, always with a smile, I never feel rushed, I always feel they listen carefully and respond appropriately.

The reception area is welcoming and clean, the staff are delightful and they listen to you, responding appropriately. I have never had to wait too long for an appointment, and in the case of an emergency, you are dealt with quickly.

I feel truly blessed to belong to such a caring, professional practice, thank you so very much to everyone at Kingswood surgery, I am truly grateful to you all.