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"Heart Surgery Experience"

About: Golden Jubilee National Hospital / Cardiac Surgery

(as the patient),

As a healthy 25yo, it came as a massive shock that I had a large hole in the heart, which was far too large to be closed by inserting a device through catheter. 

Though 6 months of consultations, appointments and various tests, it was confirmed open heart surgery was the only option. Every clinician I saw was consistent with this and provided straight forward information each time.

Ward 3 East, was great in managing the night before the surgery and keeping me up to date with changes and timings of the day. I wasn't anxious at the time, but I know this was shock or my way of coping. The nurses in their well-scripted information only ensured my nerves never rose. 

Following the surgery, although vomiting and not completely conscious, I remember being spoken to by the ICU nurses (Lauren or Laura maybe and a nurse with all colours in her hair, made me smile) and them gently stroking my head gave me great comfort. I don't remember much else but that small thing motivated me to sit up and be patient with myself and letting the experience just pass. 

Back on the ward 3 East, time did not pass quickly and I felt really unwell, my chest hurt and being asked how I was, made me roll my eyes and think what a stupid question. Despite this, the nurses were consistent and thoughtful. I, being 25 and healthy and here by chance, did not fit into the "patient role" very well, however it was respected and they were happy to let my visitors stay all day and chat and make me lots of tea. For this I truly thank you all. 

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 3 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee
Submitted on 18/06/2020 at 14:23
Published on Care Opinion at 14:23


Dear Dancing Daisy,

thank you very much for sharing your story on Care Opinion. As you have noted above this would have come as a massive shock, and I cannot imagine how this made you feel at such a frightening time. I am very pleased to read that the team have helped you through this terrifying time and cared for you as we would expect throughout. The team work extremely hard to deliver their best and provide all patients with the best care possible. I will pass you compliments onto the teams in Ward 3 East and to the nurses in ICU, as they will be delighted to read this.

I hope you are recovering well from your surgery.

Regards

Paula

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