Recently Mum was taken to Heartlands Hospital after falling and hitting her head. She takes blood thinners and a number of other meds for other health issues.
On getting to Heartlands, we waited and waited to be seen by a nurse or doctor, there were patients in the corridors and while the paramedics did there best we waited around six hours before Mum was seen, this is an 80 plus year old women with a Head Injury on Blood thinners. I feel anything could have happened between the time we arrived and being seen by medical staff.
Mum spent a number of hours on an ambulance before being transferred to a wheelchair.
Some of the staff were telling us off for being in the way, one staff member was rude and very unprofessional, others were outstanding. We ended up being put in the waiting area to wait to be seen, this area was cold and unsuitable for someone with Mum's health issues. But what surprised me more was no one asked how my wife was who was struggling to breath due to her COPD, hospital staff simply walked passed her while she was trying to get her breath, what has happened to the caring NHS we as a family once knew.
Mum was discharged at 5.15am and approximately 8 hours after being admitted, Mum is still very stiff due to sitting on a trolley and in a wheelchair for so long.
The service was poor at best with a few outstanding members of staff.
"6 hours before Mum was seen"
About: Heartlands Hospital / Accident and emergency Heartlands Hospital Accident and emergency Birmingham B15 2TH
Posted by tjsb90 (as ),
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