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Two stars and a wish

Posted By Two stars and a wish

"Two stars and a wish"

About: Western General Hospital / General Medicine

(as the patient),

Two stars:

For the lovely staff who helped me when I was scared and unsure what was happening after being referred with a breast lump.

Especially the admin staff, the support workers and the team in the Breast Radiology Dept. They couldn’t have been nicer.

Dr Smith is superb.

A wish:

I’d love there to be better communication of results. I have now received copies of my first set of results and clinic letters after asking repeatedly. However I’m still waiting to hear about a biopsy taken over four weeks ago.

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Responses

Response from Audrey Campbell, Clinical Nurse Manager, Edinburgh Cancer Centre, NHS Lothian 4 years ago
Audrey Campbell
Clinical Nurse Manager, Edinburgh Cancer Centre,
NHS Lothian

Submitted on 06/02/2020 at 10:11
Published on Care Opinion at 14:45

Dear Two Stars and a Wish

Thank you for taking the time to post your comments. I am delighted that all the staff were supportive and helpful when you attended the clinic. I will pass on your kind words.

I am sorry that you have not yet had your results. If you contact the Patient Experience team on 0131 536 3370 with your details we can check if your results are available and if there has been a delay.

Kind regards

Audrey Campbell

Interim Associate Nurse Director

Western General Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Two stars and a wish (the patient)

Thank you!

Please could you routinely ask whether patients would like copies of any correspondence following clinic appointments?

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