The hospital is friendly and welcoming. The nurses and care assistance excellent, the lady in reception very helpful. But there is a major issue with discharging patients. A day is picked for discharge and no matter how the patient is on the day or even the day before it seems they will be discharged on the preordained day.
A major mistake was made on ordering home oxygen and clerical error was blamed. When a patient's well being is on the line I feel there should be NO mistakes. The discharge letter lists an illness for the patient that they do not actually have, another mistake.
Tablets were never discussed with patients caregiver, just thrown into a bag to be transported home, if you do not know the dose and the boxes are all the same colour. They need a new and more competent discharge policy and procedure.
"Issues with discharge procedure"
About: South Molton Hospital South Molton Hospital South Molton EX36 4DP
Posted by e66-20 (as ),
Do you have a similar story to tell?
Tell your story & make a difference
››
Responses
See more responses from Jill Coleman