"Felt belittled and unheard"

About: Lothian Community Services Lothian Community Services Edinburgh EH16 4SA

Posted by Autism Mum (as a parent/guardian), 5 years ago

Felt belittled, unheard.
Clinician at Community Child Health, Edinburgh was rude, abrupt and stifled conversation by barking questions before they could be answered. Interrupted me very early into appointment and lost all thread from there. I left feeling useless. Factually incorrect information sent out in Dr's report. I feel confidentiality breached without consent.

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Jeannette Morrison

Head of Patient Experience,

NHS Lothian

Submitted on 05/02/2020 at 09:10

Published on Care Opinion at 09:10

Dear Autism Mum
Thank you very much for sharing your feedback with us following your Community Child Health appointment with your child.
I am sorry to read how difficult this appointment was for you and the way it made your feel,
If you would like us to look into this for you, I would be grateful if you can please contact the Patient Experience Team as we will need your child's details. The team can be contacted:
Email: feedback@nhslothian.scot.nhs.uk
Telephone: 0131 536 3370
Once again please can l apologise for your experiences.
Kind regards
Jeannette

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