About: The Lawson Practice The Lawson Practice London N1 5HZ
Posted by severitygg35 (as ),
After numerous attempts of signing into Patient Access and the reception of the Lawson Practice changing the registration form which up to date must be 6/7 times with no success. I finally gave up and sent an email to Patient Access, they did reply with instructions but I had no idea of what was sent.
Today I visited Lawson Practice to order my repeat prescription. Shumina was on reception and as I explained the trouble I was having, she looked up my details and read the email reply I had from Patient Access.
She then asked if I would mind her trying to resolve the problem on my phone, luckily there were no queue behind me. She succeeded and I was finally registered. She even added my prescription and gave me a date to pick it up.
I cannot praise Shumina enough, she had so much patience with me and nothing seemed too much trouble. She is an asset to the practice and, deserves a 10/10 and more,
Thank you Shumina