"Reception"

About: The Lawson Practice

(as a service user),

After numerous attempts of signing into Patient Access and the reception of the Lawson Practice changing the registration form which up to date must be 6/7 times with no success. I finally gave up and sent an email to Patient Access, they did reply with instructions but I had no idea of what was sent.

Today I visited Lawson Practice to order my repeat prescription. Shumina was on reception and as I explained the trouble I was having, she looked up my details and read the email reply I had from Patient Access.

She then asked if I would mind her trying to resolve the problem on my phone, luckily there were no queue behind me. She succeeded and I was finally registered. She even added my prescription and gave me a date to pick it up.

I cannot praise Shumina enough, she had so much patience with me and nothing seemed too much trouble. She is an asset to the practice and, deserves a 10/10 and more,

Thank you Shumina

More about:

Responses

Response from Deborah Colvin, GP, The Lawson Practice, The Lawson Practice

Thank you so much for this lovely feedback regarding Shumina, who sadly is leaving the practice. I'm so glad she was able to sort it for you. I'm a bit worried that patient access registration caused you so many problems and will have a chat with her to find out what was going wrong. Please do feel free to come to reception to ask for help with these technical things if you have problems in the future. We are aware of how frustrating this can be and that technology doesn't always measure up to it's promises. Again, we appreciate your feedback.

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