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"The worst gp i ever been ! "

About: Bruce Grove Primary Health Care Ctr

Hello , receptionists always rude especially lady who always talk by phone Or with someone there no matter for her if somebody waiting for registratuon ( one other there is really nice ) , 2 weeks i was waiting for my apoitment they always said call tomorrow and was like a circle 🤷‍♀️ , on the end when i finally get my apoitment and i came there the second rude lady she said my apoitment was cancel and why i didnt answer the phone ? Maybe thats why because nobody called to me ! And i couldnt see a doctor that day even when i really needed :/ i had situation even worse than that inside the room with a doctor who call me a idiot , So people respect yourself and dont go there , i have now new gp and im very happy 🤗

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Responses

Response from Bruce Grove Primary Health Care Ctr 3 years ago
Bruce Grove Primary Health Care Ctr
Submitted on 02/11/2021 at 08:57
Published on nhs.uk at 10:04


Dear Patient,

Thank you for your feedback. We really appreciate you taking the time out to share your experience with us.

We would like to apologise for your bad experience. Your concerns have been noted and if you wish to discuss this further, please email us on brucegrove@nhs.net for the attention of the Practice Manager, Mr. McDonald.

Bruce Grove Primary Health Care Centre.

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