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"Delayed but delighted with professional care"

About: Queen Elizabeth University Hospital Glasgow / Maternity care (Wards 47, 48 & 50)

(as a service user),

I was taken for an elective c-section in January. There have been a few hiccups on the way. I arrived at 645am as instructed but was told that my pre-op bloods which were taken the day before had been wrongly labelled and would have to be done again.

I was eventually taken to the recovery area in preparation for my elective section, however, it became very apparent that the team were having a busy day of elected sections as well as a high number of emergencies. Unfortunately I was not taken until 6pm.

However, the staff went above and beyond to ensure that my section went ahead. Both anesthetists (Justine and Christina) were very reassuring and understanding. Dr Roberts carried out the section, and again this was done in a very caring and professional manner. I was a little scared and tired from waiting all day but I felt in safe hands.

The post op care was excellent too in the recovery area and also in ward 50 where I particularly would like to mention Lindsey and Chloe who really helped. The auxiliary staff were also amazing. I really cannot thank everyone enough.  

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Responses

Response from Mairi McDermid, Associate Chief Midwife, Maternity and Gynaecology, NHS Greater Glasgow & Clyde 4 years ago
Mairi McDermid
Associate Chief Midwife, Maternity and Gynaecology,
NHS Greater Glasgow & Clyde
Submitted on 30/01/2020 at 11:57
Published on Care Opinion at 12:07


Dear Lanarkshire Mum,

Thank you very much for taking the time to share feedback on your experience within the QEUH.
Firstly, I would like to apologise for the delay in your delivery and the issues that contributed to this. I am delighted that you felt the care you received throughout this delay and postoperatively to be professional and provided you with the reassurance, care and compassion that we strive to deliver at all times.

Your feedback will be shared widely throughout our departments.

Best Wishes,

Mairi McDermid

Lead Midwife

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