"Everyone was brilliant!"
About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital Accident & Emergency KA2 0BE NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by JasBo (as ),
On Saturday around 4pm my 2 year old daughter fell off the sofa and broke her collar bone.
I didn't think much of it as she did not fall from high and she also fell on the rug.
She didn't stop crying and every time we tried to get her to move she screamed.
Not knowing what to do I phoned NHS24 and spoke to call handler Nicky. She was amazing handling my call and got me to speak to a nurse. I can't remember her name unfortunately but she also was most amazing advising me on what to do.
Because the nurse didn't know what exactly has happened and what I told her we got advised to sit still with my daughter, not to move her until an ambulance arrives in case she hurt her neck.
The 2 paramedic ladies were brilliant with my daughter and we ended up joining them in the ambulance to go to a&e.
There we got seen pretty much straight away and got x-rayed where we got then advised that she broke her collar bone and what to do next. Everyone was brilliant! I really can't remember all of the names but from the call handlers, to the paramedics and then to the doctors and the nurses in a&e, everyone was amazing. I was fearing the wait we would have to endure because it was a Saturday night but from it happening at 4 we were home by 7.30 that night.
Very happy 😊