"Long wait but informative and professional"

I attended an appointment at the pilgrim hospital boston lincolnshire on the gynaecology ward recently. My appointment time was 10. 50am and I wasnt seen until 13. 00pm as they had fallen behind with appointments. This made me feel very anxious having to wait all this time, and my opinion it was not good enough having to wait over 2 hours from my appointment time to be seen. The staff nurses that was on that day kept coming out to the waiting room to patients waiting including myself apologising for the delay and made people drinks ect and even said themselves it was ridiculous and couldn't apologise enough. Once I got in to my appointment the consultant I saw was lovely, we mentioned about the wait and I was told they are only allocated 20 minutes per patient! That is not enough time, I felt so sorry for the consultant on hearing that and realised what pressure they were under. After about a ten minute chat with the consultant I then had an examination and a punch biopsy done on my cervix followed by another follow up chat about my examination and what was to happen next ect. The consultant was very informative and very professional and made me feel at ease, answering all the questions I had accurately and putting my mind at rest and during my examination was brilliant too didn't cause me any discomfort or pain at all. The staff nurses that was in the examination with me were fabulous and really took my mind off what was happening, really friendly and  polite.