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Care Opinion

Kindness and excellence

Posted By Middle-aged-carer

"Kindness and excellence"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Critical Care Scottish Ambulance Service / Emergency Ambulance West Dunbartonshire Council Home Care Service

(as a service user),

My mother  has mild dementia, she  fell down her stairs at home. Carer "Joanne" from West Dunbartonshire Homecare found her, called Ambulance, administered first aid and undoubtedly saved her life. Paramedics obviously provided brilliant immediate care and even spoke with me (daughter / Carer) on phone to calm me and  direct me to correct Hospital. Arrived QEUH, Resuscitation Area, Consultant Hannah led her team efficiently, expertly and provided both Mum and me with dignified compassionate care. Transferred to QEUH Critical Care HDU 6 where for 2 days she was Nursed by knowledgeable, professional but most importantly caring Team of brilliant staff. Nothing was too much trouble and their calm, patient approach meant Mum felt safe; she wants every single Nurse to be thanked. Consultants of many specialities helped so much; special thanks to them. I don't think the QEUH deserves the negative publicity it often seems to get in the papers / TV. From Cleaners, Porters to Nurses and Doctors we have received nothing but kindness and excellence. Thank you for all that you do every day for every patient and relative.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 30/01/2020 at 14:42
Published on Care Opinion at 14:42

picture of Alan Martin

Dear Middle-aged-carer,

Thank you very much for taking the time to share you feedback with us on CareOpinion. I am so sorry to read about what happened to your mother. I do hope that she is feeling better now?

It can be very scary to receive a call stating that a family member has taken ill and an ambulance has been called, this can cause great anxiety, and I am so pleased to read that the crew communicated with you in such a manner. All these lovely words you have shared show that we are very lucky to work for such a caring service throughout NHS Scotland.

Thanks again for your feedback and I wish you and your mother all the very best.

Kind Regards

Alan

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Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 4 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC

Submitted on 30/01/2020 at 17:40
Published on Care Opinion at 17:40

picture of Rachel Pyle

Hello Middle-aged-carer,

I'm very sorry to hear about your mum's fall - I'm sure it must have been a scary time for you both. However, I'm so pleased that the staff at the Queen Elizabeth University Hospital treated her so well. I hope she's now on the mend!

As Alan has said, thank you so much for sharing your lovely feedback, it's always very much appreciated. I have passed your kind words on to the staff at QEUH and I'm sure they will be delighted to hear it!

All the very best,

Rachel

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