"Completely clueless"

I never got to see a doctor. My GP referred me to see a consultant. I was given an appointment for five months in the future. Three weeks before I was supposed to attend I received a letter saying my appointment had been rescheduled - for a date I couldn't make. When I rang to rearrange it I was told the next available appointment was in six months time. I asked why my appointment had been changed and was told it was because the consultant had given the hospital four days notice before taking annual leave. I asked could I see another doctor but was told that since it was my first visit to the clinic I had to see the consultant. Since the new appointment would have meant a year's wait since my GP referred me and since it was likely that you would again arbitrarily change the appointment I told the rude and unhelpful woman who answered the phone to cancel it altogether. You are completely useless. I see the health service is now in the grip of a wacky Japanese management ideology called Kaizen which is Japanese for Improve. Perhaps if you paid less attention to buzzwords and more to just doing the basics, things would get back to how they were in the 1960s when I was first diagnosed with my lung disease. Then things worked fairly well.