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Why so many cancelled appointments?

Posted By Waiter2

"Why so many cancelled appointments?"

About: Barnsley Hospital / Cardiology

(as the patient),

I had four cancelled appointments in 2019 due to unforeseen circumstances... what does it mean? Why so many canceled appointments?

For my first appointment in April 2019 - I only found out when I arrived at the out-patient clinic.

For the other three cancellations in 2019, I did receive a cancellation letter.

The next appointment is for February 2020, three months after the last cancellation.

Is this is the acceptable/standard practice the Cardiology department?

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Responses

Response from Barnsley Hospital 4 years ago
Barnsley Hospital

Submitted on 29/01/2020 at 16:16
Published on nhs.uk on 30/01/2020 at 09:59

We're very sorry to hear about your experience. Please talk to our Patient Advice and Complaints team. They will support you if you wish to make a complaint or leave feedback about the hospital. You can call the team on 01226 432 330 or email barnsleypals@nhs.net.

Kind regards,

Barnsley Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Waiter2 (the patient)

Barnsley patient advice and complaints team is aware of these cancellations. It seems to take months to investigate and I never feel I am provided with any meaningful conclusion and then tell you to report their findings to the health obudsman.

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