"Trelawny Wing - awful interaction with receptionist"
About: Royal Cornwall Hospital (Treliske) Royal Cornwall Hospital (Treliske) Truro TR1 3LJ
Posted by LadyinLilac (as ),
I recently phoned up the Trelawney Wing at RCHT. I was advised to do this by a receptionist in another department after struggling to book in some blood tests elsewhere.
I barely got my question out (actually I didn't even get to finish my sentence) before the person spoke to me like a 2nd class citizen and made me feel absolutely horrendous.
Why would people who work in caregiving and public facing roles treat the general public so appallingly? I reminded this particular staff member that the reason that I'm phoning is because I am ill. I didn't CHOOSE to phone up. It wasn't a fun choice that I made and I certainly didn't wake up thinking "oh I know what I'll do today. I'll phone up about some awkward blood tests! Such fun!!"
Treat us with respect and kindness. Or get a new job. It's that simple - isn't it!