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"Minor day surgery procedure"

About: Forth Valley Royal Hospital / Day Surgery Forth Valley Royal Hospital / Theatre & Recovery

(as the patient),

I was in Day Surgery for a minor day surgery procedure.

I was very anxious about the general anaesthetic and the operation in itself.

From the moment I walked in to the day surgery unit the staff were welcoming and made me feel at ease.

The Anaesthetist Nick met me at first and gave me lots of reassurance regarding the general Anaesthetic which made me feel much better. He was very kind and caring and wanted to do everything he could to alleviate my anxieties. 

Mr Banigo the Surgeon also met with myself and went back over the discussions wed had in clinic. He was equally polite, professional and ensured I had all the information I required. I had a few questions and he answered them with no problems.

The staff nurses and all the team within the day surgery unit were lovely and caring. Chatting and ensuring i was comfortable etc before and after the op. Nothing was a bother to them. 

All of the team are a credit to our NHS. Cant thank them all enough. 

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Responses

Response from Margaret Mclay, Senior Charge Nurse, Ambulatory Care/Day Surgery, NHS Forth Valley 4 years ago
Margaret Mclay
Senior Charge Nurse, Ambulatory Care/Day Surgery,
NHS Forth Valley
Submitted on 31/01/2020 at 12:10
Published on Care Opinion at 12:10


Thank you so much for taking the time to send your lovely feedback. It is great to hear that you were put at ease during your stay. I will share this with the team. I hope you have a speedy recovery from your surgery. Many thanks, Margaret

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Response from Martyn Hawkins, Consultant in Anaesthesia and Intensive Care Medicine, Department of Anaesthesia and Intensive Care Medicine, NHS Forth Valley 4 years ago
Martyn Hawkins
Consultant in Anaesthesia and Intensive Care Medicine, Department of Anaesthesia and Intensive Care Medicine,
NHS Forth Valley
Submitted on 31/01/2020 at 13:13
Published on Care Opinion at 14:31


Thank you for taking the time to send your feedback. We really appreciate it. I will ensure that the anaesthetist who was caring for you is made aware of the feedback you have sent.

Many thanks,

Martyn

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