"Very poor communication"

My whole process began in December 2018. I have suffered from depression and anxiety for as long as I can remember but I always felt there was something more to it, this particular bout of depression was extremely bad. I rang IAPT to see about getting an assessment and I was put on a 6-month waiting list (which I completely understand as I know the NHS is extremely underfunded). When I attended my assessment at the Caloudon center, Coventry I was diagnosed with EUPD. I was told I could be referred to therapy but not told any information other than that (e.g. what type of therapy). I have then put on another 9-month waiting list for therapy and sent away with pills. Since seeing my psychiatrist, every time any change is made to my medication, I am unable to get a repeat. On two separate occasions, I have tried to order with the POD only to find they have no record of my change in medication. I then have to spend the next 2 hours on the phone between the community mental health team and my GP to find out whats happened. On both occasions, it has taken me at least an hour to try and get through to the Community mental health time (Tile Hill). Their phone either rings out or is put on night mode. I was even told by the receptionist that I had to call the Caloudon and get them to fax over my repeat to them. As someone who already struggles with anxiety, the whole process has been awful. I have been left with no medication for 2-3 while they sort it out. I get withdrawal from not taking my medication and I was even told by my psychiatrist not to miss any. I was told I would start my therapy in January which was then changed to February. I still haven't received any correspondence or appointment letters from either the Caloudon or the Olive tree. Again, my anxiety has been getting the better of me so I have tried several times to contact the Olive tree to find out what's going on. Every time I call the phone rings out and it states that this person's phone is unavailable. For a service that is supposed to help people with mental health problems, it only seems to be making my worse. I hope my review can help to better the service.