"Rude receptionists as usual"

I had called the practice in regards to my newborn son who was showing signs of reflux. We had called up in the evening, I was in tears down the phone trying to get help from someone as my son was crying all day as though he was in pain and nothing I did soothed him. As a first time mum of course I was worried. A doctor called me back and told me to get to the surgery at 6pm, which I did. When I arrived there wasn't anyone around to guide us or to book us in, we waited around for a receptionist and when someone did arrive she was very rude and spoke to us like we were wrong for being there, questioning us and making us feel as though we were interrupting her. She huffed as she booked us in on the computer and then once she was finished with us went back into the back room to chat to the other people who work there. My partner was looking for help also before the receptionist arrived, and was also disregarded by a doctor, "shooing" him away without letting him explain first. Once we were booked in and we saw the doctor (who was very nice and helpful) we felt much more at ease and were happy when leaving with our little one. Some doctors at this surgery are absolutely lovely, very helpful and considerate. It's just the receptionists that let homewell practice down with their lack of empathy or consideration to the patients. It's a shame as they seem to believe they're medical professionals when they aren't, it would be beneficial if they didn't make a comment on what they think the reason may be as they have no right to do so, it's quite frustrating when you (as the patient) know your body and your baby but are being told by someone who isn't a health professional in a patronising tone what the potential reason is to the symptoms. I'm quite upset with the way some of these workers treat patients. It's disgusting.