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Pleased to have such friendly and supportive staff

Posted By Bewareoftheice

"Pleased to have such friendly and supportive staff"

About: Queen Elizabeth University Hospital Glasgow / Maternity care (Wards 47, 48 & 50)

(as the patient),

I've had to have a couple of visits to the maternity unit over recent weeks and wanted to thank a few stand out members of staff.

First off Christine from the ultrasound department was fantastic. She was so calm and reassuring during a 36 week fluid check and filled us with complete confidence that we were in safe hands.

Secondly, a trip to maternity assessment after a slip in the ice today was quick, efficient and friendly. Dr Abi a friendly and professional ST2 was fantastic and gave us a thorough check over for baby and also a quick ortho review for a sore wrist which was appreciated since I'm sure it's not in his remit to have to check ortho injuries on an obs ward! Dr Abi had obviously taken the time to thoroughly check my notes and knew my history which was appreciated as I didn't have to repeat my story and gave him a sound understanding of my antenatal background. Siobhan, midwife was also very friendly and reassuring. Very patient-centred experience and very pleased to have such friendly and supportive staff in NHS GGC 

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Responses

Response from Mairi McDermid, Associate Chief Midwife, Maternity and Gynaecology, NHS Greater Glasgow & Clyde 4 years ago
Mairi McDermid
Associate Chief Midwife, Maternity and Gynaecology,
NHS Greater Glasgow & Clyde

Submitted on 28/01/2020 at 08:29
Published on Care Opinion at 14:00

Dear Bewareoftheice,

Thank you for taking the time to share your positive experiences throughout your visits to the QEUH. I am delighted that you felt the care you received was of a high standard and in particular you recognised individual staff members who contributed to your experience.

We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times, and your experience will be shared widely throughout our clinical teams.

Best Wishes,

Mairi McDermid

Lead Midwife

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