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Taking the time to care...

Posted By inspireqk54

"Taking the time to care..."

About: WestMARC (West of Scotland Mobility and Rehabilitation Centre)

(as a service user),

I cannot fault any of the staff, the service is incredible. Basically, I feel they show extreme patience with patients.

The call handlers are brilliant. If a patient feels down the call handlers try to bring them back up. I was not feeling good yesterday and today to be honest. I spoke with WestMarc yesterday and they also tried to call me today, just to check in.

Hearing that message on my phone, knowing someone is following a duty of care, knowing they are taking the time to care means a lot to me. I want them to know I would highly recommend them.

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 4 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde

Submitted on 17/01/2020 at 13:43
Published on Care Opinion at 13:43

Dear inspireqk54,

Thank you or your comments and thank you so much for posting them on Care Opinion.

I am delighted to read your feeback for the entire service and specifically the team in Contact centre. We all work hard to meet expectations but we also work hard to make sure that Patients know that we care.

I have passed your comments to the teams to make sure that they know how appreciated they are. Thank you again from all the team.

Kind Regards

Heather Richardson

Operational Services Manager

WestMARC

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