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St Mary’s Sexual Health Clinic

Story from nhs.uk

"St Mary’s Sexual Health Clinic"

About: St Mary's Hospital (HQ) (London)

I rung up to arrange an appointment as I have minor symptoms. As I am currently NFA, they refused to see me and referred me to the local A&E which is an inappropriate referral.

Having then spoken to 111, the local A&E department and walk-in. centres, I rung back to confirm I did need an urgent appointment. They again, refused to see me. I pointed that I’m away for 4 weeks, and will be continuing to be sexual active. They then threatened legal action, that the phone call was recorded and criminal charges would be brought against me if I had sex knowing I have an STI. I then pointed out I don’t know if I have an STI, it could be a UTI or anything and the reason I don’t know is because they are refusing me treatment.

As an NHS employee this has been horrendous service from start to finish, would never wish this upon any patient.

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Responses

Response from St Mary's Hospital (HQ) 5 years ago
St Mary's Hospital (HQ)

Submitted on 15/01/2020 at 14:31
Published on nhs.uk at 18:34

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to pass on apologise to you. I have forwarded your posting to the service, so they are aware of your concern.

If you wish to discuss these issues further, please contact Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email pals@imperial.nhs.uk

If you email, please provide your full name, Date of Birth and contact telephone number and one of the PALS officers will contact you.

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