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"She was treated with incredible care and respect"

About: Pilgrim Hospital / Accident and emergency Pilgrim Hospital / Acute Medical Unit

(as a parent/guardian),

My 21 year old daughter is quadriplegic and suffers from a serious and potentially fatal condition called Autonomic Dysreflexia as a direct result of her spinal cord injury.

She had a series of continuous AD attacks which amounted to excruciating pain in her head and BP of 240+. She was rushed to Boston A& E and, despite the immense pressure faced by the department, she was treated quickly and stabilised sufficiently enough to be moved to a ward.

On the AMSS ward and again, despite the immense pressure faced by the ward, she was treated with incredible care and respect and, for the first time in a non specialist Spinal Unit, she felt confident and comfortable and extremely well looked after. As mum and full-time carer, I was allowed to stay on the ward where I was equally treated very well.

All staff from consultants to support staff were fantastic and a remarkable credit not only to themselves but to the NHS and should be reminded as such, especially in these difficult, challenging and uncertain times.  

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Responses

Response from Holly Carter, Matron, Emergency Department, United Lincolnshire Hospitals NHS Trust 4 years ago
Holly Carter
Matron, Emergency Department,
United Lincolnshire Hospitals NHS Trust
Submitted on 17/01/2020 at 15:04
Published on Care Opinion at 15:04


Hi Rawlings16

Thank you so much for your kind words, staff in ED face incredible pressures daily making each bit of positive feedback even more welcomed.

I hope your daughter is feeling better soon.

Kind Regards,

Holly Carter

Ward Sister, Pilgrim ED

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