"She was treated with incredible care and respect"

About: Pilgrim Hospital / Accident and emergency Pilgrim Hospital / Acute Medical Unit

(as a parent/guardian),

My 21 year old daughter is quadriplegic and suffers from a serious and potentially fatal condition called Autonomic Dysreflexia as a direct result of her spinal cord injury.

She had a series of continuous AD attacks which amounted to excruciating pain in her head and BP of 240+. She was rushed to Boston A& E and, despite the immense pressure faced by the department, she was treated quickly and stabilised sufficiently enough to be moved to a ward.

On the AMSS ward and again, despite the immense pressure faced by the ward, she was treated with incredible care and respect and, for the first time in a non specialist Spinal Unit, she felt confident and comfortable and extremely well looked after. As mum and full-time carer, I was allowed to stay on the ward where I was equally treated very well.

All staff from consultants to support staff were fantastic and a remarkable credit not only to themselves but to the NHS and should be reminded as such, especially in these difficult, challenging and uncertain times.  

Responses

Response from Holly Carter, Lead sister, Emergency Medicine, United Lincolnshire Hospitals NHS Trust

Hi Rawlings16

Thank you so much for your kind words, staff in ED face incredible pressures daily making each bit of positive feedback even more welcomed.

I hope your daughter is feeling better soon.

Kind Regards,

Holly Carter

Ward Sister, Pilgrim ED

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