This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Four days and still no enema"

About: Dumfries & Galloway Royal Infirmary / General Medicine

(as a carer),

Last week I made a difficult decision regarding my loved one, on day one I received a phone call at ten thirty am, told my loved one has been vomiting overnight.

I went to the hospital asked the simple question of when did his bowels last move, after a while I was told three days ago so I suggested an enema would be an idea, nurse struggled to get an enema in, and all that came back was the enema fluid. Consultant requested an enema on day two, I was asked is the patient allergic to peanuts, no.

I asked on day 3 am how the enema went, sorry but its not done, that pm I was asked again is he allergic to peanuts, no. Phoned late evening, asked how the enema went, sorry its not done, again asked is he allergic to peanuts, no. It'll be done.

Phoned 4 30am, asked again but it was now day 4 and still no enema, is it acceptable to allow a patient who can't talk to not open the bowels for six days. Causes me sleep deprivation but I'm still having to have faith in the system. As a person would I go into hospital, definitely not by choice, I would rather take risks

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 4 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway
Submitted on 20/01/2020 at 10:17
Published on Care Opinion at 10:50


Dear Vexed,

Thank you for taking the time to give your valuable feedback. I am extremely sorry to hear about your experience which has caused you to be upset. I would be happy to discuss this further with you if you feel that would be beneficial. Please contact the Patient Experience team who will be more than happy to help you with your concerns. thank you once again for taking the time to provide us with your feedback,

kind regards

Alexis Brain

Patient safety & Experience Manager

Dumfries & Galloway Royal Infirmary

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k