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Waiting times, communication. Online booking is…

Story from nhs.uk

"Waiting times, communication. Online booking is…"

About: The Hathersage Centre

Booking online is a nightmare. Had a number of occasions when it wouldn't allow me past the data entry screen. Today, I made 3 attempts on picking available appointments - All 3 of which then came up as unavailable due to a very slow system - Despite the fact I had selected it when green

Last time I was in the centre (think around November). All appointments were running late (mine at least 2 hours). No one communicated anything to us, and when I asked a nurse for an update, she seemed put out I 'dared' to ask.

Once see the Doctors, they do tend to be nice and helpful.

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Responses

Response from The Hathersage Centre 5 years ago
The Hathersage Centre

Submitted on 11/02/2020 at 12:05
Published on nhs.uk at 13:39

Thank you for your feedback. We were sorry to learn that your experience was not as positive as we would hope when accessing the services offered by the Integrated Sexual Health Team. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

In response to your comment Julie Gallagher, Matron for The Northern Contraception, Sexual Health & HIV Service would like to apologise for any inconvenience you were caused by a delay in being seen in clinic and for the difficulties you experienced when trying to book your appointment via the online system. After receiving your comment Matron Gallagher has discussed the concern you raised about staff attitude and patients not being informed of clinical delays, during the team brief to ensure that going forward patients are appropriately updated when clinics are running behind.

It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO19/0176.

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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