"Services at Mid Yorkshire Hospitals"

About: Dewsbury & District Hospital / Gynaecology Pinderfields General Hospital / General medicine

(as a service user),

I saw my doctor recently and was fast tracked for scans at Pinderfields Radiology and then a consultation at Dewsbury Gynaecology. Both services were exceptionally good with fantastic staff at both sites.

Having gone to Radiology and Dewsbury within a few days, I was a little anxious because of the speed the appointments were offered. Hamish and Helen, and Amanda and Dr Dalton respectively, were professional but friendly, kind, engaging and reassuring.

I visited Radiology at the end of the day, and Gynae at the beginning.At the first the staff had done a full shift I imagine. At the second, the service was at the start of the day but incredibly busy with so many different kinds of patients of all ages. A fantastic service was given.

I just wanted to say thank you for such great staff giving exceptionally good service. They really made a difference. Thank you.  

Responses

Response from Clare Blackburn, Complaints and PALS Improvement Lead, Mid Yorkshire Hospitals NHS Trust

Dear Helen

Thank you for your lovely feedback following your recent experience.

It is so heartening to read when our patients have received such excellent service as this is something our staff strive to achieve each and every time.

I will share your kind words with the team as receiving feedback is important for them. They will be thrilled with what a positive impact they have had on your overall care and treatment.

Thank you again.

Kind Regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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