"My Dad's excellent care"
About: Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB University Hospital Wishaw / Emergency department University Hospital Wishaw Emergency department ML2 0DP University Hospital Wishaw / General Medicine University Hospital Wishaw General Medicine ML2 0DP University Hospital Wishaw / X-rays and Scans University Hospital Wishaw X-rays and Scans ML2 0DP
Posted by Gratefuldaughter15 (as ),
In early January my Dad sadly suffered his first grand mal seizure, I'm sure you can imagine this was a terrifying experience for him and us as a family.
However, the care he received was exemplary. The paramedics Stuart and apologies for not remembering the female paramedics name, were both so kind and reassuring. Sadly my Dad was very disorientated and acting out of character due to the seizure but they could not have been lovelier. They dealt with him, my brother, Mum and husband in a way which made a truly scary situation seem under control.
When Dad arrived at hospital they were kind enough to let me give him a cuddle - much needed - before taking him into A and E.
In A and E, we as a family received excellent care. From the volunteer who made Mum coffee and biscuits through to the nursing staff who kept us updated at every point wth timescales and processes.
Special mention to Elle the doctor who treated my Dad with such compassion. I know that every family feels that their loved one is special but my Dad really is the heart of our family and to see a medic who treated him with such compassion and understanding truly reinforces your faith in the NHS. She even treated my Mum with antibiotics for a finger wound sustained during my Dad's seizure, ensuring she didn't have to leave his side at any point.
The radiography staff were wonderful, allowing me to accompany Dad for all his scans. The consultant was fantastic. There was clearly a large trauma in while we were there and he took the time to explain in full Dad's diagnosis, answer every one of our questions (and there were a lot) and detail for us how best to keep Dad safe and well. At no point did we feel rushed, only listened to and supported.
In addition, things like allowing us as a family to be with Dad and the lovely porter Darren who chatted away to us on transfers really made such a difference. It was a beautiful example of person centred care.
From all of us thank you from the bottom of our hearts. Dad is doing well at home, awaiting his appointment with the seizure clinic and looking forward to the arrival of his first grandchild in the summer. Pram pushing duties have already been assigned to him. Thank you again, you are all a credit to the NHS.