"Disgraceful practice - Avoid"

This review is actually for the 6th January 2020 but it wouldn't let me put that date in. I have had to leave rockhealth care after being a patient for 6 years. They never answer the phones but then tell you you should have rang at 8am when you finally get through nearly 2hrs later. When they do answer they are rude an unempathic. I visited 3 times in 3 months - once for blood tests that were requested by a private practitioner for my thyroid, once for a smear test and once for my annual blood tests due to a genetic condition I have that causes an increased risk in cancer. On my third visit of which was the only one related to my genetic condition I was quite bluntly accused of being a hypocondriac. The nurses words were you need to stop letting this genetic condition get to your head and had I even been diagnosed with this condition' I was so disgusted and upset by this comment that I changed GPs immediately. I have been diagnosed and have to have several screenings due to the fact I'm at an 80% risk of cancer and at a young age. I try my best to manage this condition but the one thing I need is a gp surgery who will take me seriously when I have symptoms. The first time I had a bad experience was when I was repeatedly told by a nurse at rock healthcare that I'm far to young to get bowel cancer and it's highly unlikely. I had to argue with her for several minutes that this isn't the case with my gene, she kept pushing her argument when she didn't even know what my condition was when I first walked in. News flash my dad was only 36 and Stephen Sutton was 18 so unfortunately no it doesn't matter that I'm young. Absolute disgrace of a surgery and shows how detrimental private healthcare services are for our NHS. I'm writing this now as I have been trying to call for my husband's results from a stool sample he sent in over a week ago. I have been unable to get through for 2hrs now when actually his results should have been ready last Tuesday but we can never get through and we know he has an infection as I have the same one from food poisoning. My new gp surgery got my sample a day later than his and I've nearly finished my antibiotics. However he's still waiting due to the complete mess that is rock healthcare. He has now just handed in his forms to change to my gp who also answered the phone within 2mins this morning for me to get a sick note. So unfortunately rock healthcare can't blame 'a sign of the times' as other gp surgery's in bury have got it right.