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"Sick bowls left for hours"

About: Queen Elizabeth Hospital Birmingham / Accident and emergency

(as a service user),

Waited at the A&E  dept at Q. E. Hospital Birmingham..

Been in 3 different waiting areas and seen sick bowls with. Vomit in left and just sitting there for hours.. 

Dirty tissue and Continence sheets on floor. 

It was filthy.. 

Also some some red substance on floor in my way... Which may have been blood as was by trolley used to take bloods. 

This is such an offputting experience.. 

Seems infection Control is majorly being missed here.. 

Responses

Response from Nicky Beecher, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust about a year and a half ago
Nicky Beecher
Patient Experience Manager,
University Hospitals Birmingham NHS Foundation Trust
Submitted on 07/01/2020 at 16:09
Published on Care Opinion at 16:09


Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience at the Emergency Department. Senior staff responsible for the department are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Asil (a service user)

Hi

I have had a call from a senior member staff from that department.

It has been discussed.

Regards

ASIL

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