"Different caliber of nursing staff"

About: Heartlands Hospital / Accident and emergency

(as a relative),

My Dad has always been stubborn but at the turn of the year, he was taken by ambulance to Hospital.

He was assessed in A&E, ultimately being moved to the ICU shortly afterward.

My Dad had sepsis which unfortunately became septic shock, with ridiculously low blood pressure and complete kidney failure.

My Brother and I made the heartbreaking decision to withdraw medical intervention and make him comfortable until the end.

The staff at the ICU are amazing. I cannot fault them in any way. There is one nurse to each patient and they are so very kind. I would have to say they're a different "calibre" of nursing staff.

For how they treated my Dad, my family who had to say goodbye and myself I must say "thank you", but it doesn't seem enough.

So, Thank you, Thank you, Thank you......


Response from Heartlands Hospital

Responded: 16.01.20

Dear Stumpywop

Please accept sincere condolences on the loss of your father.

May I take this opportunity of thanking you for posting your comments as I appreciate that it is a very difficult time for you and your family. I am truly sorry to read your posting; however I am very grateful to you for taking the time to do so, as I appreciate that it must have been very difficult for you to write under the circumstances.

I am so pleased to read that you felt supported throughout and well informed by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.

Our A&E department and our Intensive Care Unit staff do work very hard in often difficult circumstances as a 'front line service'. I will ensure that your comments are forwarded to the appropriate senior staff who will be pleased to communicate your feedback to their teams.

Heart felt condolences to you and your family.

Kind regards

Patient Experience Team

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Update posted by Stumpywop (a relative)

Thankyou for replying to my post. It is a great comfort, particularly at such a sad time to know that replies are read and passed to the appropriate teams.

I myself have been in A&E many times and it seems rare that anyone actually says thankyou - something I was raised to do.

My Father's name is John. He was a very tall man and somewhat overweight, in part due to the medication he was taking. He could be stubborn at the best of times but I believe he was just completely obnoxious on the day he was admitted (new years day).

This was most likely due to confusion due not only to the start of sepsis but also low blood sugars and dehydration.

I'm sure that any staff who dealt with my Father would remember him and I would like to apologise on his behalf if he offended anyone. He really wouldn't have meant it but it must be very difficult for staff when they're on the receiving end of a patient's difficult behaviour.