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Care Opinion

Chest Pains at 3am in the morning

Posted By RayFaeTroon

"Chest Pains at 3am in the morning"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Ayr / Combined Assessment Unit (CAU)

(as a service user),

I was awoke to severe pain on right side of chest and arm. After 4 sprays GTN my wife caĺed 999. Ambuance arrived swiftly, and the guys attended to me well. 

At the hospital,  I was met by 6 folk who quickly settled me in and had the blood results back very quickly. You do get the names introduced but can never remember them all.

I did get offer of refreshment eventually, which was well received. My treatment was explained to me all throughout. 

My wife was with me and was offered some lunch too. The soup was delicious! I was offered another. 

My 12 hour blood test was just a few minutes after 3pm, and  nicely taken. Hoping for an all clear and to go home with maybe follow up as to the cause.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 02/01/2020 at 10:06
Published on Care Opinion at 10:06

picture of Alan Martin

Dear RaeFaeTroon

Thank you for taking the time to share your feedback with us all on CareOpinion. I am very sorry to read that you suffered chest pains and required the use of our services as well as the services of our partners in NHSScotland. I hope that you are feeling a lot better now and are home safely.

I am however really pleased to read that the service you received was so swift. It can be a worrying time having chest pain. I am happy to read that you got the help you needed quickly.

Thank you again for your feedback and I wish you and your family all the very best for 2020.

Kind Regards

Alan

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Update posted by RayFaeTroon (a service user)

Do the folk who treated me from ambulance through to Coronary Care get to see the story?

Response from Clinical Nurse Manager, Combined Assessment Unit, Surgical/Urology Receiving, NHS Ayrshire and Arran 4 years ago
NHS Ayrshire and Arran

Submitted on 04/01/2020 at 09:06
Published on Care Opinion on 06/01/2020 at 12:24

Delighted to hear that your journey through University Hospital Ayr was a good experience and that the CAU played a part in it. Trust that you have recovered well and would like to wish a happy new year to both yourself and your wife.

Gordon Elliott

Senior Charge Nurse,

CAU

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