"Very good Service but"

All the personnel were polite and extreamly helpful. However the Consultant was hampered by an inability to access my medical records either from my GP or York Hospital. The booking system just states which hospitals you can use it does not explain that your medical records will not be available if you have not been treated at Harrogate for previous problems. Had I been informed at the time I could have obtained the information in advance of the appointment. This inability could lead to very high risk situations and wasts time and valuable resources at best.