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Care Opinion

Out Of Hours Appointment

Posted By Crohnie25

"Out Of Hours Appointment"

About: East Lothian Community Hospital / General Medicine NHS 24 / NHS 24 (111 service)

(as a service user),

I have been visiting family over the festive period and became quite unwell. I had given it some time then decided that it was best to call NHS 24 and was seen later that day at East Lothian Community Hospital. I really can't fault the care given during my visit. Nurse Audrey made me feel at ease and had good sense of humour aswell. It was a bit scary being so far away from home, not knowing what was wrong and what might happen but I was always made to feel at ease. I was given something to help the cramps and sickness and was sent home with some anti sickness tablets aswell. I really can not fault the care I received, just top notch.  

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 4 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 03/01/2020 at 07:51
Published on Care Opinion at 07:51

picture of Dawn Orr

Dear Crohnie25,

I am sorry to hear that you were unwell whilst visiting family and you had to call NHS 24. I hope you are now feeling better and recovering well. I am glad you received a good service from all staff who attended to you within NHS 24 and at the Out of Hours Service at East Lothian. Thank you for taking the time to contact us.

If you wish to provide some further details regarding your call we can pass this on directly to the staff involved. This can be achieved via the patient experience team on 0141 337 4582 or by email at patient.experience@nhs24.scot.nhs.uk.

I wish you well, thank you again for taking the time to contact us

Best Wishes

Dawn

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 4 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 06/01/2020 at 10:08
Published on Care Opinion at 10:08

Dear Crohnie25

Thank you very much for sharing your feedback with us following your recent visit to the out of hours team at East Lothian Community Hospital. I was so sorry to read that you had been feeling poorly whilst visiting family over the festive season. It would have been an anxious time especially being away from home so it was lovely to hear that the staff were able to explain what was happening and reassure you.

I have shared your lovely feedback with the out of hours team in East Lothian and l do hope that you are feeling better. Thank you again for getting in touch with us.

With best wishes for 2020.

Kind regards

Jeannette

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