"poor care"

About: Medway Maritime Hospital

my 95 year old mother was sent home on Monday, no carers turned up when she phoned her care company they didn't even know she had been sent home she was in two wards during her stay each one passed the buck to the other ward, a week before discharge I spoke to a doctor, a staff nurse and physio, and they assured me everything would be in place before she was sent home, I had to threaten to phone for an ambulance and send her back before anything was done ,absolutely appalling, this hospital should be put back into special measures,

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Story from nhs.uk

Responses

Response from Medway Maritime Hospital

We are very sorry to hear of your mother's poor experience, please accept our apologies for the additional worry caused. We are keen to learn more about what went wrong so that we can ensure that it doesn't happen to another family. Would you mind contacting the PALS team (patient advice and liaison service) and they will be happy to assist you.

medwayft.pals@nhs.net or 01634 825004

kindest regards,

The Patient Experience Team

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