"NHS 24 nurse"

About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)

Posted by Braw Lass (as a service user), 5 years ago

Had to call NHS 24 on Boxing Day as my husband was unwell (he is 89) and the nurse and his attendant who came were both so kind. Derek had a fantastic ‘bedside manner‘ and he reassured my husband and spent time explaining what he thought was wrong with him. I was so impressed that I felt compelled to write this comment.

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chest infection

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Dawn Orr

Nurse Consultant - Telehealth and Telecare, Nursing and Care,

NHS 24

Submitted on 27/12/2019 at 18:37

Published on Care Opinion at 18:37

Dear Braw Lass,
I am sorry to hear that your husband has been unwell and you had to call NHS 24. I hope he is feeling better and is recovering well. I am glad you received a good service from all staff who attended to him. Thank you for taking the time to contact us.
If you wish to provide some further details regarding your call we can pass this on directly to the staff involved. This can be achieved via the patient experience team on 0141 337 4582 or by email at
I wish you both well, thank you again for taking the time to contact us patient.experience@nhs24.scot.nhs.uk.
Best Wishes
Dawn

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