"Very inefficient poor standard of care"

About: Haxby Group Practice

No appointments for weeks

No continuity of care

Very poor working practices regarding referrals

God help those who cannot drive or use the internet

Feels like walking into a funeral home

More about:

Story from nhs.uk

Responses

Response from Haxby Group Practice

I am sorry to hear you are disappointed in the service we provide. We have recently trialled a new appointment/access system from the beginning of November, starting out at Gale Farm and Old Forge. The aim is to increase the accessibility of our GPs, and improve continuity of care. We also offer urgent appointments on the day for anyone needing seen at all of our sites, and routine appointments for more complex need patients. If you have been having problems with a referral if you could contact me I will certainly look into any issues you have many thanks Rachel Brown, Assistant General Manager 01904 928008.

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