"Very inefficient poor standard of care"

About: Haxby Group Practice Haxby Group Practice 2 The Village, Wigginton YO32 2LL https://www.haxbygroupyork.nhs.uk/

Posted via nhs.uk 5 years ago

No appointments for weeks
No continuity of care
Very poor working practices regarding referrals
God help those who cannot drive or use the internet
Feels like walking into a funeral home

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continuity

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Haxby Group Practice

Submitted on 24/12/2019 at 13:20

Published on nhs.uk at 13:22

I am sorry to hear you are disappointed in the service we provide. We have recently trialled a new appointment/access system from the beginning of November, starting out at Gale Farm and Old Forge. The aim is to increase the accessibility of our GPs, and improve continuity of care. We also offer urgent appointments on the day for anyone needing seen at all of our sites, and routine appointments for more complex need patients. If you have been having problems with a referral if you could contact me I will certainly look into any issues you have many thanks Rachel Brown, Assistant General Manager 01904 928008.

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