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"Despicable "

About: Barnet, Enfield And Haringey Mental Health NHS Trust

Very difficult to obtain appointment and then continuing to receive any support. It appears the system has been carefully designed to repel potential patients. Someone who seeks mental support needs not go through the ordeal of obtaining help through this process.

They also have a system of dodging potential patients by saying that an appointment has been missed which they actually never notified the patient of in the first place. I guess its all due to lack of funds. But surely a disgusting way to deal with financial crisis that passes the providers problem to the poor service users.

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Responses

Response from Patient Experience Team, Barnet, Enfield and Haringey Mental Health NHS Trust 5 years ago
Barnet, Enfield and Haringey Mental Health NHS Trust
Submitted on 17/01/2020 at 11:11
Published on Care Opinion at 13:40


Thank you for your feedback, I am sorry to hear about your experience with BEH-MHT. Please can I ask that you make contact with the Patient Experience Department in order for us to discuss this matter further or if you wish to raise any new concerns. The contact details are: behtr.patient.experience@nhs.net or alternatively phone 020 8702 4700.

Kind Regards

Sophie Williams

Patient Experience Lead

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