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Care Opinion

Bad seating in A&E

Posted By Antonym

"Bad seating in A&E"

About: Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 )

(as the patient),

The seats in the A& E waiting area are terrible. Sitting in a bare-wood chair for over 2hrs with a bad back is a nightmare. Toilets have no hooks for hanging the jackets or probably the hooks have been broken and not repaired.  

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Responses

Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 4 years ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 24/12/2019 at 10:31
Published on Care Opinion at 10:31

Dear Antonym,

Thank you for highlighting your recent experience within the Glasgow Royal Infirmary Accident and Emergency dept.

I will ensure that your comments are shared with the management team within the department.On the face of it, there are specific issues which we may be able to action immediately and this will be explored by the team.

I would like to thank you again for taking the time to provide us with your feedback.

Yours sincerely,

John Stuart

Chief Nurse.

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Response from Philip Anderson, Consultant, Emergency Department, Glasgow Royal Infirmary 4 years ago
Philip Anderson
Consultant, Emergency Department,
Glasgow Royal Infirmary

Submitted on 08/01/2020 at 09:47
Published on Care Opinion at 11:55

Hi Antonym,

Many thanks for your feedback it is always worthwhile and helps make sure that we are trying to change the things that matter for patients.

We are aware of the issues around the waiting area within the Glasgow Royal's Emergency Department and are in the process of applying for finance to help improve the area. This includes replacing and upgrading the seats within the area. Your feedback has been forwarded to the interested parties to support this process.

As for the issues around coat hooks in the toilets, due to a number of safety issues over the years within the hospitals in the area we can not provide coat hooks in the toilets. I appreciate the problems this can cause for patients waiting but we must take safety of all patients as a priority.

Again thanks for taking the time to give us feedback

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