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"No one answering the phone"

About: Heartlands Hospital / Radiology

(as the patient),

I was telephoned on Friday about an appointment for a scan but I am not now sure which date I was told. I have tried calling back since then but the phone just rings out. I have just tried the central Reception and they tried for 45 minutes but no reply and said there was nothing else they could do. I think this is ridiculous; I just need to check the date.

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust 2 years ago
University Hospitals Birmingham NHS Foundation Trust
Submitted on 22/01/2020 at 15:56
Published on Care Opinion on 23/01/2020 at 15:44


Responded: 16.01.20

Dear Brum

Thank you for taking the time and trouble to post your experience trying to check your appointment for a scan at Heartlands Hospital. I am very concerned to read your comments and would like to reassure you that the Trust take seriously the issues that you have raised.

Could I please ask you to contact the Patient Relations Team on 0121 424 0808 or email uhb-tr.Complaints-ConcernsandCompliments@nhs.net so that we can obtain some more information.

Once again please accept our apology for the poor service.

Kind regards

Patient Experience Team

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