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"No one answering the phone"

About: Heartlands Hospital / Radiology

(as the patient),

I was telephoned on Friday about an appointment for a scan but I am not now sure which date I was told. I have tried calling back since then but the phone just rings out. I have just tried the central Reception and they tried for 45 minutes but no reply and said there was nothing else they could do. I think this is ridiculous; I just need to check the date.

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Response from University Hospitals Birmingham NHS Foundation Trust 2 years ago
University Hospitals Birmingham NHS Foundation Trust
Submitted on 22/01/2020 at 15:56
Published on Care Opinion on 23/01/2020 at 15:44

Responded: 16.01.20

Dear Brum

Thank you for taking the time and trouble to post your experience trying to check your appointment for a scan at Heartlands Hospital. I am very concerned to read your comments and would like to reassure you that the Trust take seriously the issues that you have raised.

Could I please ask you to contact the Patient Relations Team on 0121 424 0808 or email so that we can obtain some more information.

Once again please accept our apology for the poor service.

Kind regards

Patient Experience Team

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